Nantong Xiayou Network Technology Co., Ltd. (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application, website, and related secure network connection services.
1. Information We Collect
We may collect the following types of information when you use our services:
Account Information:
- Email address, username, or account identifier
- Login status and account authentication information
- Service status and membership validity
Device and App Information:
- Device model
- Operating system version
- App version
- Device identifiers required for service operation and security
Service Operation Information:
- Selected service region or server
- Connection status
- Connection time
- Basic traffic usage statistics required for service operation
- Diagnostic logs used to troubleshoot technical issues
Customer Support Information:
- Messages you send to our support team
- Screenshots or diagnostic information you choose to provide
2. Information We Do Not Collect
- We do not sell user data.
- We do not collect the content of your private communications.
- We do not use your personal information for third-party advertising.
- We do not share your personal information with data brokers.
3. How We Use Information
We use collected information to:
- Provide and maintain our services
- Authenticate user accounts
- Manage membership or service status
- Improve service stability and security
- Respond to customer support requests
- Detect abuse, fraud, or service misuse
- Comply with applicable legal obligations
4. Data Sharing
We may share limited information only in the following situations:
- With service providers who help us operate our services
- When required by law or valid legal process
- To protect our rights, users, and service security
- In connection with a business transfer, merger, or restructuring
We do not sell your personal information.
5. Data Retention
We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Diagnostic logs are retained only as needed for troubleshooting and service security.
6. Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices
You may contact us to request access, correction, or deletion of your personal information, subject to applicable laws and service requirements.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Nantong Xiayou Network Technology Co., Ltd.
Email: support@emby123.com
Website: https://emby123.com/